Device Setup
General guidance for getting a compatible hardware wallet ready for use and checking basic connections.
INDEPENDENT SUPPORT INFORMATION
Need help with your crypto hardware wallet?
Get general troubleshooting guidance for device setup, connectivity, software updates, account access questions, and security best practices.
Phone assistance is provided by an independent support operator. We are not the wallet manufacturer.
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Security-first guidance
- Never share your recovery phrase.
- Never share PINs or private keys.
- Never send crypto to a support representative.
- Use official manufacturer resources for firmware and downloads.
Important:
This is an independent informational support website and is not affiliated with,
endorsed by, or operated by Ledger or any other wallet manufacturer.
SUPPORT TOPICS
What we can help you understand
General information only. We do not access or control your wallet, funds, private keys, or recovery phrase.
Connectivity
Help identifying common USB, Bluetooth, browser, and application connectivity issues.
Software Updates
Learn safe update practices and how to verify that downloads come from the manufacturer’s official channels.
Security Questions
General education about phishing, recovery phrases, suspicious messages, and account-security hygiene.
Transaction Basics
General explanations of confirmation status, network fees, and common wallet interface terminology.
Finding Official Help
We can point you toward the manufacturer’s official support resources when appropriate.
SCAM PREVENTION
Protect your wallet while seeking support
A legitimate support interaction should never require your recovery phrase, private key, PIN, or a transfer of cryptocurrency.
01Never disclose your 12/18/24-word recovery phrase.
02Never install remote-access software at someone’s request unless you independently trust the provider and understand the risk.
03Never pay a “recovery fee” in cryptocurrency to unlock or recover funds.
04For official device-specific instructions, use the manufacturer’s verified website.
GENERAL ASSISTANCE
Call Support
Prefer to talk through the issue?
Call the independent support line for general troubleshooting information.
FAQ
Common questions
Are you Ledger?
No. This website is independently operated and is not affiliated with, endorsed by, or sponsored by Ledger. We do not represent ourselves as the manufacturer.
Can you recover my wallet or crypto?
No. We cannot recover, access, move, or control cryptocurrency or wallet accounts. Be cautious of anyone who promises guaranteed recovery.
Will you ask for my recovery phrase?
Never. Do not provide your recovery phrase, private key, PIN, password, or authentication codes to anyone through this website or by phone.
Do you provide investment or trading advice?
No. This site does not provide investment, trading, tax, or legal advice.